Should I report maintenance?
It is a tenants responsibility to report maintenance as soon as it is evident.
It is very important to report all maintenance to your property manager as soon it you notice any fault. Failure to notify your property manager may see you held responsible for further damage if not mentioned at the initial stage of the fault.
If the matter is urgent, contact property manager immediately by telephone. If the matter is non-urgent it is advisable that you contact your property manager in writing and keep a copy of your own records.
Items classified as urgent are usually highlighted in your tenancy agreement or renter’s rights booklet provided by our office. The after hours emergency phone number is 0417 009 036.